NPS for SaaS: How Developers & Founders Can Boost Retention with 5-Minute Integrations

For SaaS founders, churn is the silent killer. For developers, building in-house NPS tools is a time sink. Meet NPS-Hero: the developer-first Net Promoter Score platform that integrates via npm, API, or JS in minutes—not weeks. Used by 1,200+ SaaS teams, it turns passive users into promoters and cuts churn by 30%. Here’s how to embed it into your stack today.

Why SaaS Teams Love NPS-Hero

Zero Boilerplate Code: Pre-built components for React, Vue, and vanilla JS
GDPR-Compliant: Data encrypted at rest, EU/US hosting, and SSO support
Scale-Ready: Handles 100k+ monthly surveys
CI/CD Friendly: API-first design works with existing pipelines

“We replaced our custom NPS system with NPS-Hero and saved 200+ engineering hours.”
— CTO, B2B SaaS Startup

4 Ways to Integrate NPS-Hero (With Code Snippets)

1. npm Package: Embed in Your React/Angular/Vue App

npm install --save nps-hero

import NPSInput from 'nps-hero';

function App() {
  return (
    <NPSInput
      npsHeroApiKey="YOUR_API_KEY"
      npsHeroCustomerId="CUSTOMER_ID"
      npsHeroQuestionnaireId="QUESTIONNAIRE_ID"
      customOrUserIdentifier={user.id} // Optional
      paramScoreThresholdForFeedback={7}
    />
  );
}

Pro Tip: Use loadDataDynamically=true to fetch survey text from your CMS.

2. JavaScript Snippet: Add to Landing Pages in <2 Minutes

<script src="https://nps-hero.com/js/nps-widget.js"
        data-nps-hero-api-key="YOUR_API_KEY"
        data-questionnaire-id="QUESTIONNAIRE_ID"
        async>
</script>

Customize It: Override CSS to match your brand’s theme.

3. API & Webhooks: Automate Surveys Post-Purchase/Upgrade

curl -X POST https://nps-hero.com/api/v1/webhooks/{questionnaireId}/send-email \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -d '{
    "email": "user@saas.com",
    "reference": "subscription_123",
    "customIdentifier": "user_456"
  }'

Stripe Integration: Guide: Stripe + NPS-Hero

4. Direct API Calls: Build Custom Dashboards

curl -X GET https://nps-hero.com/api/v1/responses \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -G --data-urlencode 'minScore=9'

Explore the API Docs →

Set up your NPS survey today!

Get started with NPS-Hero’s free trial and create an NPS survey on your website. Discover how likely your customers are to recommend you, and take actionable steps to enhance their experience – and your business results.